FAQ

Q: I made a mistake when placing my order. Can I cancel it or modify my order? 

A: We offer order modifications/cancellations within 12 hours of purchase. 

Q: What is your exchange and return policy?

A: We offer exchanges only for wrong orders or damaged items within 14 days of receipt. 

Q: What items are eligible for exchange?

A: Items must meet these conditions:

• Be unworn and in original condition
• Include original packaging
• Purchased from our official online shop
• Not a sale item
• Ring size exchanges are available

Q: How do I request an exchange?

A: Follow these steps:

  1. Email us at info@wishiewishie.com with your order details
  2. Complete our exchange form
  3. Ship items using a tracked service
  4. Keep your proof of postage
  5. Wait for our confirmation email

Q: Who pays for return shipping?

A: There're a few scenarios:

• For wrong/damaged items within the exchange period: We cover shipping costs
• For late returns or other cases: Customer bears shipping cost
• Cash-on-delivery returns are not accepted

Q: What else should I know about exchanges?

A: Important points:

• Items can only be exchanged once
• Processing takes about 14 days
• We reserve the right to decline exchange requests
• All regular orders are non-refundable