FAQ
Q: I made a mistake when placing my order. Can I cancel it or modify my order?
A: We offer order modifications/cancellations within 12 hours of purchase.
Q: What is your exchange and return policy?
A: We offer exchanges only for wrong orders or damaged items within 14 days of receipt.
Q: What items are eligible for exchange?
A: Items must meet these conditions:
β’ Be unworn and in original condition
β’ Include original packaging
β’ Purchased from our official online shop
β’ Not a sale item
β’ Ring size exchanges are available
Q: How do I request an exchange?
A: Follow these steps:
1. Email us at info@wishiewishie.com with your order details
2. Complete our exchange form
3. Ship items using a tracked service
4. Keep your proof of postage
5. Wait for our confirmation email
Q: Who pays for return shipping?
A: There're a few scenarios:
β’ For wrong/damaged items within the exchange period: We cover shipping costs
β’ For late returns or other cases: Customer bears shipping cost
β’ Cash-on-delivery returns are not accepted
Q: What else should I know about exchanges?
A: Important points:
β’ Items can only be exchanged once
β’ Processing takes about 14 days
β’ We reserve the right to decline exchange requests
β’ All regular orders are non-refundable
A: We offer order modifications/cancellations within 12 hours of purchase.
Q: What is your exchange and return policy?
A: We offer exchanges only for wrong orders or damaged items within 14 days of receipt.
Q: What items are eligible for exchange?
A: Items must meet these conditions:
β’ Be unworn and in original condition
β’ Include original packaging
β’ Purchased from our official online shop
β’ Not a sale item
β’ Ring size exchanges are available
Q: How do I request an exchange?
A: Follow these steps:
1. Email us at info@wishiewishie.com with your order details
2. Complete our exchange form
3. Ship items using a tracked service
4. Keep your proof of postage
5. Wait for our confirmation email
Q: Who pays for return shipping?
A: There're a few scenarios:
β’ For wrong/damaged items within the exchange period: We cover shipping costs
β’ For late returns or other cases: Customer bears shipping cost
β’ Cash-on-delivery returns are not accepted
Q: What else should I know about exchanges?
A: Important points:
β’ Items can only be exchanged once
β’ Processing takes about 14 days
β’ We reserve the right to decline exchange requests
β’ All regular orders are non-refundable