FAQ
Q: I made a mistake when placing my order. Can I cancel it or modify my order?
A: We offer order modifications/cancellations within 12 hours of purchase.
Q: What is your exchange and return policy?
A: We offer exchanges only for wrong orders or damaged items within 14 days of receipt.
Q: What items are eligible for exchange?
A: Items must meet these conditions:
• Be unworn and in original condition
• Include original packaging
• Purchased from our official online shop
• Not a sale item
• Ring size exchanges are available
Q: How do I request an exchange?
A: Follow these steps:
1. Email us at info@wishiewishie.com with your order details
2. Complete our exchange form
3. Ship items using a tracked service
4. Keep your proof of postage
5. Wait for our confirmation email
Q: Who pays for return shipping?
A: There're a few scenarios:
• For wrong/damaged items within the exchange period: We cover shipping costs
• For late returns or other cases: Customer bears shipping cost
• Cash-on-delivery returns are not accepted
Q: What else should I know about exchanges?
A: Important points:
• Items can only be exchanged once
• Processing takes about 14 days
• We reserve the right to decline exchange requests
• All regular orders are non-refundable
A: We offer order modifications/cancellations within 12 hours of purchase.
Q: What is your exchange and return policy?
A: We offer exchanges only for wrong orders or damaged items within 14 days of receipt.
Q: What items are eligible for exchange?
A: Items must meet these conditions:
• Be unworn and in original condition
• Include original packaging
• Purchased from our official online shop
• Not a sale item
• Ring size exchanges are available
Q: How do I request an exchange?
A: Follow these steps:
1. Email us at info@wishiewishie.com with your order details
2. Complete our exchange form
3. Ship items using a tracked service
4. Keep your proof of postage
5. Wait for our confirmation email
Q: Who pays for return shipping?
A: There're a few scenarios:
• For wrong/damaged items within the exchange period: We cover shipping costs
• For late returns or other cases: Customer bears shipping cost
• Cash-on-delivery returns are not accepted
Q: What else should I know about exchanges?
A: Important points:
• Items can only be exchanged once
• Processing takes about 14 days
• We reserve the right to decline exchange requests
• All regular orders are non-refundable